Privacy Policy

This Privacy Policy is designed to address concerns regarding the usage of personal identifiable information online, specifically tailored for individuals in the United Arab Emirates (UAE).

We strongly advise you to carefully review our Privacy Policy to gain a comprehensive understanding of how we gather, utilize, safeguard, and manage your personal identifiable information.

Throughout this Privacy Policy, the terms "we," "our," and "us" pertain to Innoveev mena fzco (trading as Innoveev) and its affiliated group entities worldwide such as Logi app.

When we mention personal identifiable information or personal information, we are referring to data that can identify, contact, or locate a specific individual, either on its own or when combined with other data, within the context provided.

When you register on our website or utilize our services, you may be requested to provide your name, email address, mailing or delivery address, phone number, or other pertinent details to enhance your user experience.

Additionally, we may gather and manage personal information on behalf of select corporate clients who have gathered such data. This personal information may include names, email addresses, phone numbers, delivery addresses, and other details submitted through our application to facilitate the creation of shipping labels.

We collect personal information from you when you register on or use our site or apps, make a purchase, sign up for our newsletter, or respond to a survey or marketing communication. If you prefer to remain anonymous or use an alias and choose not to provide your personal information, we may not be able to offer some or all of our services to you.

Personal information is also collected from our customers when we provide services to them and process data on their behalf, such as managing their shipping processes. Due to the nature of these services, anonymizing the data is not feasible.

The duration for which we retain personally identifiable information varies based on its nature and whether we have an ongoing business need to keep it (e.g., to fulfill a service you've requested or to comply with legal requirements). We will retain your personally identifiable information for the duration of our relationship with you and for a period afterward if we have a continuing business need to retain it. After that, we will ensure its deletion. Generally, we only retain your personally identifiable information for as long as necessary to provide you with our services. You can request deletion of your personally identifiable information by submitting a written request to us using the contact details provided below under "Contact Us".

The personal information we gather, whether from you directly or through our customers who provide you with services, during registration, purchase transactions, newsletter sign-ups, survey responses, engagement with marketing communications, website browsing, or use of specific site features, may be utilized in the following manners:

1. Facilitating swift processing of your or our customers' transactions.

2. Enabling you or our customers to fulfill orders and ship products.

3. Utilizing data for internal administrative and training purposes.

4. Employing information with your explicit consent.

5. Meeting our regulatory and legal obligations.

6. Sending you marketing communications, which may include electronic messages like text messages and emails.

To ensure your safety during your visit to our site, we conduct regular scans for security vulnerabilities and known threats. Our website undergoes routine Malware Scanning.

Your personal identifiable information is safeguarded within secured networks, accessible only by a limited number of individuals with special access privileges, who are obligated to maintain confidentiality. Furthermore, any sensitive or credit information you provide is encrypted using Secure Socket Layer (SSL) technology.

When users place orders, input, submit, or access their information, we employ various security measures to protect your personal identifiable information.

All transactions, including payments, are handled through a gateway provider and are not stored or processed on our servers.

Our data is stored in FireBase, a Google data center presently situated in Frankfurt, Germany.

We strive to store personal information and other data on servers or in data centers located within your country. However, there may be instances where we need to disclose or transfer your personal information to third-party service providers located outside your country, including in the Philippines.

When disclosing personal information to overseas third parties, we ensure that:

1. We have reasonable grounds to believe that the overseas recipient will protect the information in a manner that offers comparable safeguards to those we are bound by.

2. The overseas recipient is situated in a prescribed country recognized by our privacy authority as having sufficient privacy laws.

3. The individual concerned explicitly authorizes the disclosure after being informed that the overseas recipient may not be required to provide comparable safeguards.

4. We have a legal basis for the disclosure.

For more details on international transfers and how we safeguard your personal information, please reach out to our Privacy Officer at privacy@Innoveev.com.

We utilize cookies to comprehend and store user preferences for subsequent visits. You have the option to configure your computer to notify you whenever a cookie is being sent, or you can opt to disable all cookies through your browser settings.

Keep in mind that disabling cookies may result in certain features of our site not functioning efficiently, impeding your ability to use the site as intended. As browser settings may vary, refer to your browser's Help Menu for instructions on adjusting your cookie preferences.

We are committed to full compliance with applicable unsolicited messages laws in the UAE.

By subscribing to emails and/or text communications, or otherwise providing your email address and/or mobile number, you consent to receiving emails and/or texts (as applicable) which promote and market our products and services, or the products and services of others, from time to time.

You can unsubscribe from our email communications and/or text communications at any time by clicking the "unsubscribe" link in any promotional or marketing email or text received or by emailing marketing@innoveev.com.

Once you have unsubscribed from the email or text communications, you will be removed from the corresponding marketing list as soon as is reasonably practicable.

If you would like to access personal information we hold about you and seek to correct any such information, you can do so by contacting us using the details provided under "Contacting Us" below. We will respond to your request within a reasonable time.

There may be reasons why we cannot grant you access or make the corrections you seek, but this will only occur where permitted or required by law. If we refuse all or part of your request, we will provide written confirmation of the reasons for any such refusal (except to the extent that, given the grounds for the refusal, it would be unreasonable to do so). Additionally, we will include any further information required by law.

We will not charge a fee for your request for access. However, we may charge a reasonable fee for granting access.

We will not charge any fees for your request for correction or for making any corrections.

We reserve the right to amend the terms of this Privacy Policy periodically, and we will notify you of any changes by posting an updated version on our website. It is your responsibility to review this Privacy Policy periodically for any modifications.

By continuing to use our website or services after being notified of any changes to this Privacy Policy, you agree to be bound by the updated terms. If you do not agree with any aspect of the revised Privacy Policy, you must discontinue all use of our website immediately.

If you have any complaints regarding a breach of your privacy rights, please send your complaint to us using the contact details provided below.

Our Privacy Officer will assess your complaint to determine if there are immediate steps we can take to address the issue. If so, we will typically respond to you within a few business days. If further investigation is required, we will acknowledge receipt of your complaint within a week and aim to conduct the investigation promptly. We may request additional information from you to assist with our investigation and will keep you informed of our findings.

We strive to complete our investigation and provide a written response to your complaint within 30 days. If we anticipate that your complaint will take longer to resolve, we will notify you accordingly.

If you are unsatisfied with our handling of your privacy complaint, you have the option to lodge a complaint with the relevant privacy regulator:

The United Arab Emirates' Government portals:

1. https://u.ae/#/

2. https://ded.ae/

3. https://consumerrights.ae/